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Is this a reflection of what others have experienced? I had the impresson
that several members of this group had received the "free" upgrade already.
Don
-----Original Message-----
From: Jonathan Epstein <Jonathan_Epstein@@nih.gov>
To: Margaret Dixon <mdixon@@visi.net>; Voice Users
<voice-users@@voicerecognition.com>
Date: Wednesday, August 12, 1998 5:18 PM
Subject: Re: [VRUG] where is Nat. 3.0 ?
>I just called and asked about my free upgrade from Deluxe 2.0 to
>Professional 3.0 (since I purchased the former between 6/1/98 and 7/31/98).
> They say that:
>(a) they have not yet shipped any _free_ upgrades
>(b) they couldn't find my name in the database, but they are backlogged by
>a few thousand entries
>(c) I should call back if I haven't received my upgrade by Labor Day.
>
>Sigh.
>
>- Jonathan
>At 02:48 PM 8/12/98 -0400, Margaret Dixon wrote:
>>
>>-----Original Message-----
>>From: Su <su@@midsouth.rr.com>
>>To: Margaret Dixon <mdixon@@visi.net>
>>Date: Sunday, August 09, 1998 4:18 PM
>>Subject: Re: [VRUG] where is Nat. 3.0 ?
>>
>>
>>>I believe they are dealing with Digital River as the shipper.
>>>
>>>Call 1-617-965-5200 and follow the instructions. You want the one for
>>>"status of your order," which I think is #2 or #3.
>>>
>>>-----Original Message-----
>>>From: Margaret Dixon <mdixon@@visi.net>
>>>To: Voice Users <voice-users@@voicerecognition.com>
>>>Date: Sunday, August 09, 1998 12:51 PM
>>>Subject: [VRUG] where is Nat. 3.0 ?
>>>
>>>
>>>Hello: I ordered the Preferred 3.0 upgrade on 7/13 and was told it would
>>>ship in 1-2 weeks. I still haven't received it. Do you think there's a
>>>problem or were they late shipping?
>>>
>>SNIP
>>
>>_____________________________________________
>>
>>Thanks for the info. As an interesting item, I called this number which is
>>to Dragon Software and finally was connected with a salesman who told me,
>>"We are late releasing Nat Preferred 3.0 and it won't be out until the end
>>of Sept." I told him that they were in the stores already, that many on
the
>>Voice Users List had received theirs and he said that was the full release
>>only not the upgrade. I informed him that I thought he was in error and
that
>>the upgrade and the full product were the same and that the users on the
>>voice list were mostly upgraders. All this time he kept saying " Oh
really,"
>>and finally passed me on to customer service so they could reinforce what
>>he'd already told me. Long story short, I called Digital River and my
order
>>was never put through and I should now receive it next week.
>>
>>So much for learned sales folk ( and uppity I might add).
>>
>>Margaret
>>
>>
>
>
>Jonathan Epstein Jonathan_Epstein@@nih.gov
>Unit on Biologic Computation (301)402-4563
>Office of the Scientific Director Bldg 31, Room 2A46
>Nat. Institute of Child Health and Development 31 Center Drive
>National Institutes of Health 20892
>
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