Insurance Industry benefits greatly from Voice Recognition

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White Paper on the Insurance Industry

Insurance Industry Repair Kit

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Try To Imagine�

Insurance professionals work in a world of detailed paperwork, phone contacts and email. That�s the nature of a business that demands detail and accuracy. But what has really changed about the way we compose, store and deliver our documentation in the last decade or so? Unfortunately, not that much. We tend to still carry around a great deal of paperwork and use snail mail and faxes to get most of our information from place to place. That�s the way we were�in the 20^th century. Times have changed and so has the way you will work.

Welcome to the 21^st Century. Here we can offer you as agents, brokers and claims adjusters the future of Insurance document management.

At 21^st Century Eloquence, we have solutions to make life easier for you. Imagine the speed and convenience of recording onto digital recorders your meetings, notes, dictations and uploading all that stored information into your PC where Dragon NaturallySpeaking� voice recognition software turns your voice into text. Imagine creating forms that look exactly like the hardcopy but can be filled out and submitted electronically in seconds across the country or across the world. We can help you achieve a nearly paperless environment with some powerful yet simple hardware and software solutions. Imagine a company that will not only help you acquire this new technology but will teach you how to use it effectively and support you when you need assistance.

The advantages to this kind of speed and efficiency are obvious:

Faster client service
Easier document retrieval and submission
Less paper to work with
Electronic submission of claims, enrollment and other important forms
Digital security for confidential information
Automatic transcription of your dictation through Voice Recognition software

We have created this portion of our web site just for insurance professionals. Please feel free to take advantage of the information and solutions you will find here and, as always, call us if you have any questions whatsoever.

21^st Century Eloquence

Insurance Solution Center

1-800-245-2133

White Paper on the Insurance Industry

Update May 2005

A lot has happened in the Voice Recognition industry since this article was written in 2003.
Following are some of the important improvements which have occurred,
With particular emphasis on the Insurance Industry.

Speaking from our personal experience in providing this technology to a large number of insurance companies - both home offices as well as local agents, we believe that we can offer excellent advice on streamlining your office practices, saving you time and money, and increasing the level of service that you offer to your own clients.

Currently, Dragon NaturallySpeaking Professional Version 8 is the de facto standard speech recognition engine for all professionals, including insurance professionals. With many users reporting accuracy rates as high as 99%, speaking in a normal conversational tone of voice, the productivity gains have been enormous. If you have been using a prior version of Dragon NaturallySpeaking, with or without a digital recorder, we strongly recommend that you consider upgrading to version 8. (Please note, that with the incredible gains in features and accuracy of Dragon NaturallySpeaking, many prices have risen $100.00 from the prices quoted lower down in this article.)

With the advent of digital recorders which offer substantially more fidelity in recording your voice, the accuracy rates of voice transcription have increased significantly. Using any of a number of digital recorders from companies such as SONY, Philips and Olympus, you can dictate just as you learned to do in Medical School, and then have Dragon download the voice file and interpret it with amazing accuracy. You may then perform the corrections yourself, or offer this job to a revisionist. In either instance, the dictation is available essentially immediately, and in the former instance, with no cost at all.

Currently available recorders including the SONY ICD-BM1 and the Olympus DS4000 are excellent choices. Digital Recorder Reviews may be helpful to assist you in determining which is the most appropriate for your specific usage.