At 21st Century Eloquence^®, our goal is to provide high quality voice recognition products with personalized service and support. Should you need to return or exchange a defective item, we will do everything possible to make the process quick and easy under the following guidelines:

Products sold by 21st Century Eloquence^® are covered by our 30-day return period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. In some cases 21st Century Eloquence will provide you with 45 days free technical support from the date of purchase as long as the purchased product falls under our free 45 day support guidelines.

All returns covered under our 30-day return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by 21st Century Eloquence must accompany all returns.
• RMA numbers must be obtained no later than 30 days from the date the product was shipped. After 30 days, all product returns must be handled directly by the manufacturer or warranty provider.
• All RMA numbers are valid for 10 days from the date of issuance.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• 21st Century Eloquence will not accept items that have been physically damaged or misused.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• 15% restocking fee applies to all refunds.
• Please allow 1-2 weeks for all refunds.
• After 30 days of the purchase date, all items that need to be returned for repair will have to be sent directly to the manufacturer or warranty provider.

EXCEPTIONS

[Categories]
Open-Box Products | Opened Software | Notebooks | Special Order Items

• NO REFUNDS are accepted for any items in the above categories.
• Products that are defective can only be returned for repair/replacement.
• Arrangement for a return must be made within 30 days from the date the item is shipped.
• All returns must also follow the return procedures mentioned in the 30 day return period section

Bundled Items

• When returning an item that was originally part of a bundle, the refund amount will be based on the item's single unit price at the time of purchase.
• Arrangement for a return must be made within 15-days from the date the item is shipped.
• Products that are defective and/or the seal of included software is broken, can only be returned for repair / replacement.
• All returns must also follow the return procedures mentioned above.

Hardware Purchases

• All non-software purchases such as recorders, headsets and storage media may only be returned if unopened or defective and must be returned within 30 days of receipt of the item.

Please click here to find out how you can request a RMA.

After receiving your Return Merchandise Authorization (RMA) Number

• Write your RMA number legibly on the return label or outside of the packaging box.
• Return the item in its original packaging to:
  21^st Century Eloquence, Inc.
  5090 PGA Blvd. Suite 308
  Palm Beach Gardens, FL 33418
  
  

Unauthorized Returns

Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 15% plus applicable shipping and handling fees.

Warranty Service

For warranty service, please check the product box to find out who the warranty provider is for your particular product. If a manufacturer or third party is responsible, you must obtain a RMA number from them.

Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase.