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Author Topic:   DNS 8 Won't Install
lobo
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Posts: 16
Registered: Feb 2005

posted 02-12-2005 02:41 PM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
I have a Toshiba Tecra laptop, running XP Pro, 1.8 Ghz Celeron processor, 1 Gb Ram, 40 Gb hd.
When trying to install DNS 8 (full install) Preferred, I get an error that the installation was interrupted. No files are copied to my hd. I have tried from inside the disk running the installashield, which installs, but the setup program will not.
I copied the disk to my hd and tried to run from there, to no avail.
Tech support from Scansoft pretty much useless.
Anyone out there have any solution, or even had the same problem?

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mmarkoe
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posted 02-12-2005 04:54 PM     Click Here to See the Profile for mmarkoe     Edit/Delete Message Reply w/Quote
lobo,

On another forum, it was suggested to clean the CD. The person having a problem wrote back that that did the trick.

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lobo
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posted 02-12-2005 06:48 PM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
Tks for suggestion Mark. Tried it, nothing.
I still only get as far as "Preparing to Install", then it quits.

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John Wickett
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posted 02-12-2005 06:52 PM     Click Here to See the Profile for John Wickett     Edit/Delete Message Reply w/Quote
lobo,

As long as you have sufficient space on your hard drive to install DNS, then you may be one of the unlucky ones who has received a bad CD. Before you return it, ensure that you have your virus checker turned off before attempting installation.

John

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lobo
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posted 02-12-2005 07:27 PM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
John, I have already tried that too. Returned and received another disk. Virus Checker turned off when trying to install.

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DAS
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Registered: Aug 2002

posted 02-12-2005 08:11 PM     Click Here to See the Profile for DAS     Edit/Delete Message Reply w/Quote
Doesn't sound like the CD.

A couple of things that I can think of:

1)Make sure that you have administrator privileges when installing.

2)40 GB is a bit small these days (no offense <g> ), make sure you have enough disk space on your C: drive (both local settings and program files).

3)See if setup.log is created and offers any hints. Do a search for setup.log or look in local settings/temp

[This message has been edited by DAS (edited 02-12-2005).]

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lobo
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posted 02-13-2005 05:46 AM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
DAS, found the setup.log, no offense taken at hd size.
Log doesn't tell ME much...maybe tell you something?
----- Dragon NaturallySpeaking installation started on 2-12-2005, 14:16:20 -----
14:16:20 -- Configuration=Patch, RELEASE
14:16:20 -- Language(s)=enx
14:16:20 -- Version=7.30.000.114
14:16:20 -- Operating System: Windows XP Professional Edition Service Pack 1, build 2600
14:16:20 -- XP-Logo compliant installation.
14:16:20 -- OK to continue. No pending file changes.
14:16:20 -- Source Directory=C:\DOCUME~1\MARTIN~1~BEN\LOCALS~1\Temp\pft11~tmp\
14:16:24 -- System information about this computer:
14:16:24 -- OS Language=English(1033), # Colors=Millions (24-bit or higher)
14:16:24 -- Available space on System drive (C =26367 MB
14:16:24 -- Speed: 1499 MHz, Memory: 1024 MB, SRSF: 2394, Admin Privileges: 1
14:16:24 -- Internet Explorer Version: 6.0.2800.1106
14:16:24 -- Warning: NaturallySpeaking not found on this system
----- Dragon NaturallySpeaking installation cancelled due to severe error on 2-12-2005, 14:16:31

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lobo
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posted 02-13-2005 05:47 AM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
Actually DAS that is for a fix I found on Scansoft website, try this one.

=== Logging started: 2/8/2005 15:16:26 ===
Action start 15:16:26: INSTALL.
Action start 15:16:26: ISMsiServerStartup.
Action ended 15:16:26: ISMsiServerStartup. Return value 1.
Action start 15:16:26: ISStartup.
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E162748' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {DDDD0C4B-57F7-4A85-ACF0-DB3FC8F1DBB4}
1: CoCreateInstance failed with error 0x80028018, try a second approach.
1: Forcing item moniker {A113F212-FB34-4CE8-A98F-408AEA31CB6B} into ROT...
1: ISMsiServerStartup Failure, Failed to create InstallDriver, Error = 0x80028018
1: MsiServerStartup failed. Abort installation.
Action ended 15:16:29: ISMsiServerStartup. Return value 1603.
Action ended 15:16:29: ISStartup. Return value 3.
Action start 15:16:29: SetupCompleteError.
Info 2898.Tahoma8, Tahoma, 0
Info 2898.TahomaBold10, Tahoma, 0
Action start 15:16:44: ISCleanUpFatalExit.
Action ended 15:16:45: ISCleanUpFatalExit. Return value 3.
DEBUG: Error 2896: Executing action ISCleanUpFatalExit failed.
Internal Error 2896. ISCleanUpFatalExit
Action ended 15:16:45: SetupCompleteError. Return value 3.
Action ended 15:16:45: INSTALL. Return value 3.
=== Logging stopped: 2/8/2005 15:16:45 ===
MSI (c) (6C:74): Product: Dragon NaturallySpeaking 8 -- Installation operation failed.

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DAS
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posted 02-13-2005 11:16 AM     Click Here to See the Profile for DAS     Edit/Delete Message Reply w/Quote
The log does give some hints:

1) Make sure that you have a DNS 8 full install disk, not an upgrade.

2)Has a prior version of DNS ever been installed on this PC. It looks like there might be an old version of DNS 7.3.

Try running the DNS 7 remover:

ftp://ftp.scansoft.com/pub/updates/naturallyspeaking/DNS7remover.zip

This utility was created to remove the Dragon NaturallySpeaking 7 program files from your system. Only run this utility if the regular Uninstall process does not successfully remove Dragon NaturallySpeaking 7 from the system. Save this file to the windows desktop. Then double click on the utility to launch the remover file. After running this file, reboot the machine and Dragon NaturallySpeaking 7 will be uninstalled. Note: On a machine with restricted user rights, log into the machine with administrator rights before running this utility.
Supported Dragon NaturallySpeaking versions: 7

[This message has been edited by DAS (edited 02-13-2005).]

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lobo
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posted 02-13-2005 11:26 AM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
DAS, nothing on box or software indicates this is an upgrade...I purchased as a full version, Best Buy said was a full version.

Going to run remover anyway, just to be sure.

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lobo
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posted 02-13-2005 11:42 AM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
DAS, downloaded and used DNS7 remover, no help.

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DAS
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posted 02-13-2005 06:11 PM     Click Here to See the Profile for DAS     Edit/Delete Message Reply w/Quote
quote:

14:16:20 -- Configuration=Patch, RELEASE
14:16:20 -- Language(s)=enx
14:16:20 -- Version=7.30.000.114

This is strange, why would a Version 8 install indicate version 7.30 Patch?

You should have paid ~ $199.00 +/- $50.00 rebate for the DNS 8.0 preferred at Best Buy

1) Take a look at the setup.log and see if it still mentions Version 7.3 (after using the removal tool)

2) Take a look at the install CD and see if the files look like they belong to version 8.

DAS

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lobo
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posted 02-13-2005 07:11 PM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
sorry for confusing you DAS...I tried the patch because nothing else was working, doesn't mean it was for my version. Can't see anything in setup.log other than right at bottom of each try states Dragon Naturally Speaking 8.

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DAS
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posted 02-13-2005 10:14 PM     Click Here to See the Profile for DAS     Edit/Delete Message Reply w/Quote
OK, that explains the 7.3 message. The patch won't help (you already know that now).

Searching the Web, it looks like a problem with the Windows Installer

Make sure you have enough Hard Drive space. It looks like you do.

Make sure that you have administrator privileges.

From another Forum:

GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3


quote:

your error seems to be related with dcom. In your logfile, there's an error telling you that the local system (or current account) does not have access to launch DCOM. Particularly if you are using Group Policy to deploy the MSI, this appears because it is the local system account that initiates action before any user is logged on. In doing so, Windows Installer launches the InstallScript DCOM engine as user "interactive user" and generates this failure.

To resolve this problem you may use C:\WINDOWS\system32\DCOMCNFG.EXE to change the launch identity of "InstallShield InstallDriver" and "InstallShield InstallDriver String Table" to "Launching user".


Also you can try running the Windows Installer CleanUp Utility

quote:

Important Warning

The Windows Installer CleanUp Utility is provided "as is" to help resolve installation problems for programs that use Microsoft Windows Installer. If you use this utility, you may have to reinstall other programs. Caution is advised.


http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

[This message has been edited by DAS (edited 02-13-2005).]

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lobo
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posted 02-14-2005 04:11 AM     Click Here to See the Profile for lobo     Edit/Delete Message Reply w/Quote
I do appreciate your help DAS...when running the component services, I cannot find "InstallShield InstallDriver" and "InstallShield InstallDriver String Table". I find Windows Installer under services and changed that from manual to automatic??
Have Install Clean Up Utility but DNS isn't listed.
One thing I don't have is SP2. My puter kept crashing, hasn't crashed since last time, month ago, but didn't install SP2. Just thought would mention this detail.

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