Word97 and Naturally speaking crash

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E-Mail  : 

Subject  : Re: Word97 and Naturally speaking crash

Comments:
: Hardware:

: Dell Inspiron 7000 Notebook
: 333 MHz Pentium II
: 128 MB Ram
: Using external PS/2 mouse not touchpad (98 seems to recognize automatically when I plug this in and allows its use).

: 
: Software:

: Naturally Speaking Preferred v3.01
: Office 97 (service patches NOT installed yet)
: Office 97 toolbar resident in memory and displayed on desktop
: Norton Anti-Virus 4.0 resident in memory but virus checking disabled.
: I installed a game called Clue which installed Direct X driver 5.0
: There are various other standard things resident in memory like Internet Explorer
: Word 97 has spelling and grammer checker turned off
: I registered but have not received the free upgrade to Naturally Speaking 3.52.
: I turned off  hardware graphics acceleration.

: Problem:

: When I first installed Naturally Speaking and I tried to run Word 97,both Word97 and Win 98 would crash miserably.  The mouse pointer would work but the application and Start menu would not respond.   I fixed this using the tech support suggestion of Setting the color palette to 24 bit True Color.  After this, Word97 would boot.

: Although Word 97 now boots correctly, sometimes while using Word 97 with Naturally Speaking, the entire system will simply hang.   Same phenomenon as previously: The mouse pointer will work but Word97 and Start menu will not respond.   The only way to get out of this is to reboot the machine.   There seems to be no precipitating event (though maybe I just havent noticed what the event is):  the system will lock up at any time for no apparent reason.

: If anyone can suggest anything I would greatly appreciate it.

: Thank you,

: Bill
: bsears@clariion.com



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